Return Policy

At Nutzys, customer satisfaction is our top priority. We strive to provide you with the highest quality dry fruits sourced directly from the lush orchards and farms of Jammu & Kashmir. However, if you are not satisfied with your purchase, we’re here to make it right.

✅ Eligibility for Returns

You may request a return if:

• The product is damaged, defective, expired, or leaked at the time of delivery.
• You received the wrong item.
• The product was not as described on our website.

📅 Return Window

• Return requests must be raised within 2 days of receiving the order.
• After 2 days, we will not accept return requests.

📦 Conditions for Return

• The product must be unused, unopened, and in original packaging.
• The product must be in resalable condition (unless damaged on arrival).
• You must provide proof of purchase (invoice/order confirmation).

🔁 How to Request a Return

Please follow these steps:

1. Email us at: info@nutzys.com
2. Or WhatsApp/Call: +91-9622142701
3. Mention your Order ID, issue details, and include clear photographs (if applicable).

Once approved, we will schedule a reverse pickup from your address (subject to service availability).

❌ Items Not Eligible for Return

• Opened, used, or tampered packages.
• Products returned without original packaging.
• Products damaged due to improper handling or storage after delivery.
• Items purchased during sale, combo deals, or with free gifts unless defective.

🚚 Return Shipping Charges

• If the return is due to our error (wrong/damaged/expired item), we will bear the shipping cost.
• In other cases (change of mind, dislike of taste), customer will bear the shipping cost.